At ESSYN GLOW, customer satisfaction and product safety are our top priorities. Due to the nature of cosmetic and personal care products, we follow strict hygiene and quality standards.
Returns
- Cosmetic products cannot be returned once opened or used.
- Returns are accepted only in cases of damaged, defective, expired, or incorrect products received.
Eligible Cases for Return / Refund
You may request a return or refund if:
- The product is damaged during transit
- The wrong product has been delivered
- The product is expired or defective at the time of delivery
Conditions
- Requests must be raised within 48 hours of receiving the order
- The product must be unused, unopened, and in original packaging
- Clear photos or videos of the issue are required for verification
- Proof of purchase is mandatory
Refund Process
- Once the request is reviewed and approved, refunds will be processed to the original payment method
- Refund processing may take 5–7 business days, depending on the payment provider
Non-Refundable Situations
- Change of mind after purchase
- Allergic reactions due to individual skin sensitivity
- Damage caused by improper usage or storage
- Products purchased during clearance or special offers (if mentioned)
Contact Us
For any return or refund-related queries, please reach out via our Contact page with your order details.
